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Hotel Cashback Privacy Policy


Last Updated On 01-Mar-2023
Effective Date 01-Mar-2023

Introduction

Hotel Cashback respects your privacy and is committed to protecting your personal data. This Privacy Policy describes the policies of Hotel Cashback on the collection, use and disclosure of your information that we collect when you use our website (https://hotelcashback.co.uk ). By accessing or using our website (the “Service”), you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

We draw your attention to Glossary included at the end of this policy which is intended to help clarify the meaning of some of the terms used in this privacy policy.

Important Information and Who We Are

Hotel Cashback (hotelcashback.co.uk) is responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy notice).

Contact Details:

To contact us please use our Contact Form on hotelcashback.co.uk/contact.

The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data: includes first name, last name, username or similar identifier.
Contact Data: includes email address.
Payment Data: includes bank account details or PayPal email address.
Transaction Data: includes details about payments from us to you and other details of transactions you have made with us.
Technical Data: includes internet protocol (IP) address, your login data, and information concerning the devices you use to access our Service.
Marketing and Communications Data: includes your preferences in receiving marketing from us.

We do not collect any Special Categories of Personal Data about you (this includes details about ethnicity, health, personal opinions or beliefs and similar data.). Nor do we collect any information about criminal convictions and offences.

How We Collect Your Information

We use different methods to collect data from and about you including through:

Direct interactions. When a user fills in forms on our site or otherwise submits personal information, or by corresponding with us by email. This includes personal data you provide when you:

  • create an account on our Site;
  • make a purchase through our Site;
  • withdraw your cashback earnings.

Automated technologies or interactions. As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our Cookie Policy for further details.

Third parties. In order to facilitate the cashback service and payment of cashback earnings to you, we may receive personal data about you from payment processing providers and other third parties as set out below:

  • Affiliate Networks based both inside and outside the EU;
  • Retailers featured on the Site

To help improve the service we provide and the functionality of our Site we may receive personal data about you from various third parties as set out below:

  • Technical Data from analytics providers such as Google based outside the EU;

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances and for these purposes:

  • To register you as a user of our Site.
  • To process and manage your cashback earnings.
  • To manage payment of your cashback earnings including sending a payment via third parties such as PayPal, Bank Transfer, Retailer gift voucher.
  • To process and investigate claims for missing cashback and untracked transactions.
  • To send you marketing communications.
  • To manage and update your account settings such as contact email and payment preferences.
  • To comply with our legal obligations.
  • To provide Customer Support.
  • For site protection purposes and fraud prevention.
  • To administer and protect our business.
  • To improve our Service to you through the collection of analytical data about how users access and interact with our site.
  • To provide you with relevant marketing information about offers we think may be of interest to you on our site. You can opt out of marketing emails at any time and we will never sell your personal data to any third-party company for marketing purposes.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

How Long we keep your Personal Data For

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law, we have to keep basic information about our customers (including Contact, Identity, Payment and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your Legal Rights

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to using our Contact Form on hotelcashback.co.uk/contact. We take the protection of your personal data seriously and will respond to your request promptly and in accordance with applicable law.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies

To learn more about how we use cookies on our site and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third Party Links & Use Of Your Information

Our Service contains links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Opting Out of Marketing Emails

You can ask us to stop sending you marketing emails at any time by following the opt-out links on any marketing email sent to you.

Grievance / Data Protection Officer

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer by using out Contact Form on hotelcashback.co.uk/contact. We take the protection of your personal data seriously and will respond to your concerns promptly and in accordance with applicable law.

Glossary

LAWFUL BASIS

“Legitimate Interest” means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

“Performance of Contract” means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

“Comply with a legal or regulatory obligation” means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

THIRD PARTIES

“External Third Parties” include:

  • Various Affiliate Networks who track your purchases made via the Site
  • Retailers as featured on the Site from time to time (in rare circumstances where your tracking through the Affiliate Network has failed and we need to investigate with the retailer direct)
  • Service providers acting as processors based in the UK and EU who provide IT, system administration, customer services, marketing, and banking services.
  • HM Revenue & Customs, regulators, and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.
  • Various payout providers as offered on the Site from time to time. Some of these providers may be based in the US
  • Depending on your marketing preferences, we may engage third party email providers

data protection and processing

“Data Protection Laws” means the GDPR and all applicable laws and regulations relating to the processing of personal data and privacy, including where applicable the guidance and codes of practice issued by the Information Commissioner’s Office or other supervisory authority.

“Personal data” means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

“Processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

“Special Categories of Personal Data” means data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health, sex life or sexual orientation and any other sensitive personal data.

 

Conclusion

We hope that this privacy policy has helped you understand how we collect, use, and safeguard your personal data. We are committed to protecting your privacy and will continue to review and update our privacy practices to ensure that we meet these commitments.

If you have any questions or concerns about our privacy policy or practices, please contact us using our Contact Form on hotelcashback.co.uk/contact, quoting the words “PRIVACY POLICY” at the beginning of your message. We take the protection of your personal data seriously and will respond to your request promptly and in accordance with applicable law.